Welcome!
Hello and welcome to my portfolio. I'm a business solutions analyst who enjoys connecting the dots and finding value. I believe in continuous improvement, a principle I apply to my professional projects and personal passions like running, strength training, baking, and analyzing corporate financials.
TIMELINE
2025 – Present
Senior Business Solution Analyst
Authored a white paper outlining the benefits and implementation plan for leveraging Salesforce AgentForce to create a dynamic blurb module, securing client approval for a Proof of Concept (POC). Currently collaborating with stakeholders to execute the POC, projecting an average of 500 hours saved per month, resulting in approximately $180K in savings annual for 6,000 Benefits Verifications (BV) per month requiring manual intervention.
Coverage Discovery Workflows: Leading requirements for end-to-end workflows embedding eligibility/coverage discovery tools into existing access ecosystem preventing ~3,600 annual claim denials (300/month on 10K volume) while modularizing for scalable external deployment.
2025 – Present
Senior Business Solution Analyst:
Product Development
2022 - 2024
Senior Business Solution Analyst
Conceptualized the hypothesis-driven expansion of a core AI product, broadening its predictive capabilities from solely medical benefits to a comprehensive suite including diagnostic and pharmacy verification. This architectural enhancement drastically cut benefit verification costs from $30 to cents per transaction, directly enabling the successful onboarding of five new client programs (4 pharmacy, 1 diagnostic) and scaling the product's market reach.
Orchestrated a comprehensive overhaul of the patient enrollment and claims submission process, introducing API-driven automation to eliminate critical workflow bottlenecks. The solution slashed user time-on-task by 5 minutes and cut clicks by nearly 50% (from 280 to 150), enabling a significant increase in operational capacity and allowing teams to shift focus from manual data entry to high-impact patient care.
2022 - 2024
Senior Business Solution Analyst:
Product Development
2020 - 2022
Senior Business Solution Analyst
Error Classification Engine: System automatically categorizes errors into actionable buckets, eliminating guesswork that creates unnecessary incidents.
API integrations: Built APIs/batch feeds with pharmacies and aggregators, implemented 20+ integrations.
Define requirements for segmentation-driven patient communication platform that automated and personalized stakeholder outreach across multiple channels, including SMS, email, letters, and phone reminders. By translating patient segmentation scores into unique communication cadences, this initiative dramatically improved patient adherence while significantly reducing operational overhead for care teams.
2020 - 2022
Senior Business Solution Analyst:
Product Development
2018 - 2020
Business Solution Analyst
Enterprise Data Migration: Refine end-to-end requirements for cloud migration of enterprise data for three core programs, ensuring business continuity. This strategic initiative successfully modernized the company's data infrastructure.
Correspondence Automation: Defined logic for merging fields, fax/email blasts, and SMS integration with vendors. Completed end-to-end requirements for 5 medical programs, reducing trigger time from 3 minutes to seconds per record.
2018 - 2020
Business Solution Analyst:
Product Development
About Me
Who am I?
I’m a problem solver at heart with over seven years of experience in the healthcare technology space. My focus is always on understanding the real business need first, then figuring out how technology can add value—rather than creating unnecessary overhead. Over the years, I’ve led projects that cut manual work, saved millions in costs, and helped teams make smarter, data-driven decisions.
I’ve embraced the principle of “invert,” a mental model I learned from Charlie Munger: instead of only asking how to succeed, I ask what could cause failure and work backward to avoid it. This mindset has been invaluable in building products that are innovative, practical, and resilient.
I enjoy turning complex challenges into simple, effective solutions—whether it’s streamlining workflows, automating processes, or helping a team bring a new product to life. I thrive on working closely with technical teams, business leaders, and end users to ensure every solution is scalable, simple, and impactful.
Outside of work, I’m endlessly curious—exploring everything from blockchain to fitness and nutrition. I thrive on learning, experimenting, and creating value wherever I can.
Let's Work Together
Please feel free to connect with me.
Rasika Dharne
- rasikadharne@gmail.com
- linkedin.com/in/rasikadharne
- rasikadharne.github.io/RasikaDharne/
Summary
For around 7 years I have consulted for Fortune 500 Healthcare clients, building reliable, responsive, cost-effective distributed architectures. My approach centers on rigorous preparation and anticipating risks, with a constant focus on downstream impacts to build solutions that are robust, scalable, and outcome-driven.
Skills
Work Experience
Tata Consultancy Services, Client- Cencora
Dec 2018 - Present
Senior Business Solution Analyst-Product
- Led a POC on Salesforce Agentforce to automate benefits blurb generation using CoT and knowledge graph principles, projecting ~$180K in annual savings per program while reducing patient therapy delays.
- Partnered with clients and engineers to define requirements for two new API-based services, translating them into technical specifications that enabled seamless integration and a 3x expansion of the client portfolio.
- Managed Salesforce platform integrations for client by leading full project lifecycle from requirements to release across 4 external vendors, ensuring clarity, alignment, and successful delivery.
- As SME and program lead on an RPA integration with external vendors, overseeing requirements, coordination, and rollout that cut cost per transaction for client from $35 to $21, supporting the client’s automation strategy.
- Enhanced model prediction accuracy by 40% for a neural network and machine-learning based solution, through A/B testing of configurations and refining pre- and post-processing rules in collaboration with solution architects.
- Delivered multiple API integrations and Salesforce optimizations under tight timelines by prioritizing deliverables and ensuring clear stakeholder communication.
- Partnered with stakeholders across multiple Salesforce initiatives to capture workflow needs and translate them into specifications, enabling configuration of objects, fields, validation rules, and automated case workflows.
- Reviewed test cases with QA, led UAT for Salesforce and API initiatives, validating data mapping, error handling, and workflow logic with business users, while documenting outcomes and approvals for release readiness.
- Worked with VPs, directors, PMs and operations teams to review data findings and translate them into new opportunities for the product roadmap and PI planning.
- Proactively assessed prediction accuracy using Monte Carlo simulation, uncovering 30% error rate (~3,000 errors in 10,000 cases), highlighting the manual rework risks to senior leadership.
- Initiated an ad-hoc billing analysis for an RPA vendor and identified misclassified successful runs with no recorded output, uncovering $4.3M annual losses ($360K/month) which led to contract renegotiation.
- Created and evolved KPI frameworks and ad-hoc reports using SQL and Power BI, creating a trusted data source that guided leadership decision-making and saved 10 hours of weekly review time.
- Managed cross-team testing and release efforts to ensure smooth delivery of major initiatives.
Intone Networks
Oct 2016 - Dec 2018
Business Solution Analyst
- Supported data transformation & integration requirements for the cloud migration of 3 enterprise programs, working on comprehensive data maps and over 200 business rules to ensure the integrity and accuracy of data.
- Implemented 20+ API integrations with external vendors by defining detailed scope and requirements, authoring data transfer agreements for vendor collaborations, ensuring on-time delivery.
- Communicated project risks to senior leadership with concise data-backed metrics, ensuring organizational alignment and transparency.
- Conducted UAT with stakeholders, ensuring all functional and technical scenarios were thoroughly validated.
Education
M.Sc. Innovation Management & Entrepreneurship
Temple University, 2015
B.E. Instrumentation & Control
Cummins College of Engineering, 2014
Salesforce AI Agent POC:
A White Paper on Bridging Gaps in Patient Communication
YEAR: Currently working on the POC
Here is the brief overview of the white paper proposed to the client:
Objective
To evaluate if an AI-driven solution to dynamically generate context specific, patient-friendly benefit explanations ("blurbs"), aiming to reduce therapy delays, decrease operational costs, and improve the patient experience.
The Challenge
- Process Inefficiency: The manual workflow was time-intensive, error-prone, and created bottlenecks that directly delayed patient access to therapy.
- Patient Confusion: Organizations often used generic blurbs that lacked specificity, leading to patient confusion and increased support inquiries.
- Scalability Issues: Manually crafting tailored blurbs for every possible combination of benefits was impractical and unsustainable.
The Solution
I researched state-of-the-art AI techniques, including Chain-of-Thought (CoT) prompting and knowledge graphs. I theorized this combination was a perfect fit. I then investigated our existing enterprise technology and confirmed Salesforce Agent Force's underlying architecture was built on these principles. I am currently working with our team to conduct a POC to identify a feasible approach.
Benefits & Business Impacts
Accelerated Patient Access to Therapy
Impact: Automating blurb generation eliminates manual peer reviews, saving 500 staff hours per month.
Improved Patient and Provider Experience
Impact: Tailored, patient-friendly blurbs replace generic explanations, reducing confusion and support calls by an estimated 20–30%.
Cost Saving & Operational Efficiency
Impact: Automation reduces manual labor costs, translating to ~$180,000 in annual savings.
Salesforce optimizations
Contributed towards several Salesforce initiatives.
Project: Automated Healthcare Coverage & Eligibility Verification
Objective: To streamline the benefits verification process by implementing an automated service to discover and validate patient insurance coverage.
- Led the end-to-end implementation of the service, from requirements gathering to deployment.
- Coordinated with third-party vendors to ensure a seamless API integration via MuleSoft.
- Achieved a successful launch, with a post-production incident rate of less than 5%.
Project: User Experience & Workflow Optimization
Objective: To improve user productivity within Salesforce by identifying and eliminating inefficiencies in core business processes.
- Developed a custom click-tracking tool to analyze user behavior.
- Utilized the data to identify bottlenecks and redesign the user interface.
- Successfully reduced user clicks by an average of 28% for targeted workflows.
Portfolio
Salesforce AI Agent POC:
A White Paper on Bridging Gaps in Patient Communication
An overview of a white paper proposing an AI-driven solution to dynamically generate context-specific, patient-friendly benefit explanations...
Salesforce Product & Implementation Specialist
Contributed to a major Salesforce implementation by identifying product enhancement opportunities and leading the integration of new services.
Project 3 Title
Project 3 Subtitle
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Financial Projects
Content coming soon!
Hiking Adventures
Content coming soon!
Baking Creations
Content coming soon!
Books Read
- Andrew Carnegie by David Nasaw
- The New Rule to Lifting for Life
- Poor Charlie's Almanack
- Prisoners of Geography by Tim Marshall
- The Book Thief by Markus Zusak